Trust & Transparency

Why Trust RETRO//VRS?

• Blockchain Security: Utilizing cutting-edge blockchain technology to secure all transactions and records.
• Transparent Processes: Clear and accessible records of each item's history and ownership.
• Continuous Protection: Proactive measures to prevent fraud and ensure the authenticity of every listing.
• Dedicated Support: 24/7 customer service to assist you at every step.

At RETRO//VRS, we believe that trust and transparency are the cornerstones of a thriving luxury resale marketplace. Our advanced security measures, combined with our unwavering commitment to authenticity and customer satisfaction, make us a trusted platform for buying and selling pre-owned luxury goods.

Buyer Protection

Secure Payments and Refunds

When you make a purchase through RETRO//VRS, your payment is protected by our Buyer Protection program. This ensures that your funds are secure throughout the transaction process. If your item doesn't arrive, arrives damaged, or is not as described, you are entitled to a refund within 3 days of receipt. Additionally, unless otherwise agreed upon, the buyer is responsible for return shipping fees. Our dedicated customer support team is always available to assist you with any claims or questions regarding refunds.

Refund Policy

Guaranteed Satisfaction

We stand by the authenticity and quality of every item listed on RETRO//VRS. If an item fails to meet the description, arrives damaged, or does not reach you, we will promptly issue a refund. To initiate a refund, submit your claim within 3 days of receiving the item. Our transparent refund and returns policy ensures that you can shop with confidence, knowing that your satisfaction is our top priority.

Platform Security

Comprehensive Security Measures

• Anti-Fraud Systems: We employ sophisticated risk scoring and predictive analysis to detect and prevent suspicious activities, such as the sale of counterfeit or hazardous items. Our automated systems work around the clock to identify and block fraudulent listings, ensuring a safe marketplace for all users.
• Data Protection: Your privacy is paramount. All personal data is securely stored and handled in accordance with our stringent Privacy Policy. We utilize blockchain technology to safeguard your information, making it tamper-proof and accessible only to authorized parties.
• Immutable Records: By storing authentication certificates, receipts, and transaction histories on the blockchain via InterPlanetary File System (IPFS), we ensure that every detail of your luxury item's lifecycle is transparent and unalterable. This fosters trust by providing a clear and verifiable history for each product.

Transparency in Tokenization

Clear Ownership and Provenance

Every luxury item on RETRO//VRS is tokenized as a Real-World Asset (RWA) on the blockchain, linking the physical product to its digital counterpart. This tokenization process provides transparent and traceable ownership records, ensuring that every resale is documented and verifiable. Our smart contracts automatically manage lifetime royalties and equity distribution, guaranteeing that original owners and stakeholders receive their rightful earnings with each transaction.

Commitment to Authenticity

Rigorous Verification Processes

• Third-Party Authentication: Choose from our network of trusted authentication services to verify your item’s authenticity.
• Upload Existing Documentation: If you possess an authentication certificate or original purchase receipt, simply upload these documents to streamline the verification process.

Our Support

24/7 Customer Assistance

Our support team is available around the clock to address any issues or concerns you may have. Whether you need help with a transaction, have questions about our policies, or require assistance with authentication, our dedicated team is here to ensure your experience with RETRO//VRS is smooth and satisfactory. For quick tips and resources, visit our comprehensive (link to Help Centre).