How to buy and sell on RETRO//VRS
Seller guide – How to sell
Step 1 – Create a dossier and upload your provenance documents
To get started with listing your item on the marketplace, click here to open a new dossier. After creating the dossier, upload one or more provenance documents as PDFs (max 20 MB each). You can add as many documents as you need. When you are ready, submit the dossier for review. You cannot add more documents after submitting until the review is complete. You can resume an unfinished dossier anytime from the Dossiers tab on the Sell page.Step 2 – Our team will review your dossier
Our team reviews each document in your dossier individually. Documents may be approved or rejected (with a reason when rejected). Once all documents have been reviewed, the dossier as a whole is either approved or rejected. Track status from the Dossiers tab on the Sell page. If the dossier is approved, your item will appear under the Pending Items tab so you can continue to the listing form. If the dossier is rejected, we cannot accept the item on RETRO//VRS as submitted.Step 3 – If approved, fill in the listing form
In the Pending Items tab on the Sell page, click on the GO TO LISTING FORM button and fill out the form. You will have to take photos of your item. To take good photos, refer to the photo taking guide here. Some infomation like designer name, serial number and condition cannot be edited after submitting the listing form. You can save your progress on the listing form and come back to it later by clicking on the SAVE PROGRESS button. However, note that images cannot be saved in this way due to current server limitations. You must submit the photos right before completing the form. Click on the POST MY ITEM button to submit the listing form.Step 4 – Final review of your item
Our team will do a final review of the listing form you submitted. Approved provenance documents from your dossier are prepared for on-chain provenance, and we mint information on the Polygon blockchain. The email associated to your account will be on the blockchain as the current owner of your item. We will email you to let you know when your item has officially been posted on our marketplace.Step 5 – Marking your item as FOR SALE
By default, all new items posted on the marketplace are initially set as NOT FOR SALE, but they are still visible to potential buyers. To set your item as FOR SALE, go to the EDIT ITEM SECTION at the top of your item's page and set it to FOR SALE. You can switch between FOR SALE and NOT FOR SALE as long as your item is not currently being purchased or shipped to a buyer.Step 6 – Ship your item to the buyer
When a buyer has purchased your item, the next step will be for you to ship the item to the buyer. The buyer's shipping address is found in your Dashboard > SELLER VIEW > ORDERS FOR MY LISTINGS. To ensure the item is safely packaged and does not get damaged, refer to the Packing and shipping instructions. Make sure to keep the tracking number of your order. Once you have shipped the item, please mark the order as shipped by submitting your tracking number in your Seller Dashboard.Step 7 – Collecting your payment
The buyer will confirm with us when they have received the item. If the user is satisfied with it, they will mark the order as complete. You will then be able to collect your payment from the sale. If the user is not satisfied with the item, they must ask for a return & refund request within 3 days of receiving the item.If the user decides to keep the item, you will receive your payment withing 2-3 business days.Step 8 – Transfer of ownership on the blockchain
Finally, we will officially switch the buyer to be the current owner of the item on the Polygon blockchain.